Privacy Policy

This privacy policy informs you about the nature, scope and purposes of processing personal data within our CRM system.

1. Data Controller

Responsible for data processing:

Aytekin Uysal
SwissDACH CRM
Switzerland
E-mail: info@swissdach-crm.ch
Mobile: +41 76 544 66 19

2. Types of Data Processed

We process the following categories of personal data:

• Master data: Name, first name, company name, address
• Contact data: Email address, phone number
• Business data: Invoices, quotes, customer history
• Technical data: IP address, browser information, access logs
• Usage data: System interactions, preferences

3. Purposes of Data Processing

Your personal data is processed for the following purposes:

• Provision and operation of the CRM system
• Customer support and assistance
• Invoicing and accounting
• Compliance with legal retention obligations
• Improvement of our services
• Security and protection against abuse

4. Legal Basis

Processing is based on the following legal bases:

• Art. 6 para. 1 lit. b GDPR: Contract performance
• Art. 6 para. 1 lit. c GDPR: Legal obligation
• Art. 6 para. 1 lit. f GDPR: Legitimate interests
• Swiss Data Protection Act (DSG): National provisions

5. Data Transfer and Storage Location

Your data is exclusively processed and stored in Switzerland. No transfer to third countries takes place unless you give explicit consent.

6. Retention Period

We store your personal data only as long as necessary to achieve the respective purposes:

• Customer data: During contract term and 10 years thereafter (retention obligation)
• Billing data: 10 years (OR Art. 958f)
• Log data: 12 months
• Support requests: 3 years

7. Your Rights

You have the following rights regarding your personal data:

• Right of access: You can request information about processed data
• Right to rectification: You can request correction of incorrect data
• Right to erasure: You can request deletion of your data
• Right to restriction: You can request restriction of processing
• Right to object: You can object to processing
• Data portability: You can request transfer of your data

8. Data Security

We take appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all data transmissions
• Encrypted data storage
• Regular security updates
• Access control and user authentication
• Regular backups in secure data centers

9. Contact and Complaints

For questions about data protection or exercising your rights, contact:

Data Protection Officer
E-mail: info@swissdach-crm.ch
Mobile: +41 76 544 66 19

You have the right to lodge a complaint with the competent supervisory authority:

Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern
www.edoeb.admin.ch